1. Who is responsible for your data
Best IPTV Ireland is the controller of personal data processed through bestiptvirelandhd.com and direct customer communications. Privacy requests can be sent to [email protected] or through the contact page.
2. Information we may collect
| Contact details | Name, email address, optional WhatsApp number and preferred reply method. |
|---|---|
| Request details | Your question, request type, device or application, subscription preferences and information you choose to provide. |
| Order and support records | Selected service, transaction reference, delivery correspondence and support history. |
| Technical information | IP address, browser or device information, security events and server logs created when the website is used. |
| Payment information | Payment status, amount, method and transaction reference. We do not ask for card details in the contact form. |
Please do not place passwords, playlist links, portal credentials or unnecessary payment information in an initial message.
3. How information is received
Information is received when you complete a website form, send an email, contact us through WhatsApp, request or purchase a subscription, ask for support, or browse the website. A third party may also provide limited payment confirmation where it processes a transaction.
4. Why we use personal data
- To answer enquiries and take steps requested before a subscription is purchased.
- To fulfil an order, deliver access information and provide customer support.
- To verify payments, maintain transaction records and meet legal obligations.
- To secure the website, prevent misuse and investigate technical problems.
- To establish, exercise or defend legal claims where necessary.
The relevant legal bases may include steps requested before a contract, performance of a contract, compliance with a legal obligation, consent and legitimate interests in operating and securing the service. Where consent is used, it can be withdrawn without affecting earlier lawful processing.
5. Payments and cryptocurrency
Payment providers process information under their own privacy terms. For cryptocurrency payments, a wallet address and transaction may be visible permanently on a public blockchain. Blockchain records are not controlled by Best IPTV Ireland and usually cannot be altered or erased.
6. When information may be shared
Information may be shared only where necessary with website hosting, form or email delivery, security, customer communication, payment and professional service providers. If you choose WhatsApp, Meta and WhatsApp process information under their own terms. Information may also be disclosed where required by law or to protect legal rights.
We do not sell or rent personal data.
7. International transfers
Some service providers may process information outside Ireland or the European Economic Area. Where required, appropriate safeguards such as an adequacy decision or approved contractual protections should apply. You may contact us for information about safeguards relevant to your data.
8. Cookies and website technology
The website may use strictly necessary cookies or similar technology for security, administration and essential functionality. These do not require consent where the legal exemption applies.
We do not describe advertising or analytics cookies as active unless they have been verified and appropriate consent controls are in place. If optional analytics, advertising or other nonessential tracking is introduced, this policy and the website consent controls will be updated before that technology is used.
9. How long information is kept
Personal data is kept only for as long as needed for the purpose for which it was collected. The period depends on whether the information relates to an open enquiry, an active subscription, support, accounting requirements, security, dispute handling or another legal obligation. Data that is no longer required is deleted or anonymised where reasonably possible.
10. Security
Reasonable technical and organisational measures are used to protect information from unauthorised access, alteration, disclosure or loss. No internet service is completely secure, so customers should keep access details private and contact us if they suspect misuse.
11. Your data protection rights
Depending on the circumstances, you may have rights to access, correct, erase, restrict or receive your personal data and to object to certain processing. You may withdraw consent where processing relies on consent. We may need to verify identity before completing a request.
You may also raise a concern with Ireland's Data Protection Commission. Contacting us first may allow the issue to be resolved more quickly.
12. Children and automated decisions
The website and subscriptions are intended for adults aged 18 or over. We do not knowingly request information from children. We do not use personal data to make decisions based solely on automated processing that produce legal or similarly significant effects.
13. Changes to this policy
This policy may be updated when legal requirements, website tools or data practices change. The current version and revision date will remain available on this page.
Privacy choices start at the form
Only provide information relevant to your request. Email is required for the website form, while a WhatsApp number is optional unless you select WhatsApp as your preferred reply method.
Make a privacy request
Explain the right you wish to exercise and provide enough information for us to locate the relevant record.
Open the contact page or email [email protected].