Refund Policy

1. Scope

This policy applies to subscriptions purchased directly from Best IPTV Ireland. Purchases made through another seller, application store or payment provider may also be subject to that party's terms.

2. Your 14 day cancellation right

When you purchase online, you generally have 14 calendar days from the date the contract is agreed to cancel without giving a reason.

If you expressly ask us to begin providing the service during that period, a proportionate amount may be payable for the service supplied before cancellation where applicable law permits. If the service has been fully performed after your express request and acknowledgement, the cancellation right may no longer apply.

3. Problems with supply or performance

Please contact us as soon as you notice a problem. We may first ask for reasonable information and an opportunity to correct the issue at no cost and without significant inconvenience.

A refund, contract termination or proportionate price reduction may be available when required by law, including where the service is not supplied, a serious problem cannot be corrected within a reasonable time, or a problem continues after an attempted fix.

4. Requests that may not qualify

Unless consumer law requires otherwise, a refund may be refused for:

• A change of mind notified after the applicable cancellation period.
• Problems caused by the customer's internet connection, network settings, unsupported equipment or third party applications.
• A temporary interruption that is corrected within a reasonable time.
• Misuse, unauthorised sharing or activity that breaches the service terms.
• Separate purchases made through an application store or another provider.

5. Card and other standard payments

Approved refunds are returned through the original payment method unless you expressly agree to another method. We do not charge a refund fee where reimbursement is required by law. Your bank or payment provider may need additional time to display the funds.

6. Cryptocurrency payments

Cryptocurrency transfers are irreversible. You are responsible for using the payment address, network, currency and amount shown during checkout. We cannot refund funds that we do not receive, and recovery of a transfer sent incorrectly is not guaranteed.

When a cryptocurrency refund is approved, the euro amount owed is converted into the same cryptocurrency used for the purchase at the rate quoted by the payment processor when the refund is initiated. We will ask you to confirm a compatible receiving wallet address. We will never ask for a private key or recovery phrase.

Once a refund has been transmitted to the wallet address you confirmed, the blockchain transaction cannot be reversed. Cryptocurrency price movements may mean the market value received differs from the value at the time of purchase.

7. How to request a refund

Send a written request through our contact page, email [email protected] or WhatsApp +33 7 56 75 51 35.

Include the email used for the order, the order reference, the payment method, the date of purchase and a short explanation of the request. Do not send card details, private keys or cryptocurrency recovery phrases.

8. Refund timing

Where a refund is legally due, we will initiate it without undue delay and no later than 14 days after we are informed of the cancellation or the refund entitlement is established. The time required for the funds to appear can depend on the bank, payment provider or blockchain network.